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Elexa Elegance T&C
Welcome to Elexa Elegance Beauty. Please read our T&C very carefully as by making a booking with us you will automatically agree to them & our bound to them.
A booking fee is required to secure all appointments. We can hold an appointment for 48 hours only without a booking fee. Payment can be made in the salon, through our online booking system. via secure payment link or bank transfer using any major credit or debit card. A booking fee is only refundable if the cancellation is made by yourselves giving 48 hours notice.
Change of appointment or cancellation MUST be made 48 hours before. Failure to do so will result in loss of booking fee or pre paid full amount or voucher. This also applies to gift voucher bookings.
To reschedule an appointment outside of our cancellation policy a £12 fee will be applied.
If you fail to show for an appointment you will lose your booking fee or pre-payment. If no deposit was paid and the appointment was missed the appointment amount payable will be transferred to your next appointment. No payment no appointment. You will then be required to pre-pay ALL future appointments.
We can only hold an appointment for 48 hours unless we receive a booking fee or voucher code number. Failing to provide us with these will result in your appointment being automatically cancelled.
*Not arriving on time for a booked appointment on time will result in reduced treatment time or no appointment & you will be charged for the full appointment, we will try and accommodate your booking but on occasions this may not be possible and you will be charged for the full appointment.
*After care advice will be given verbally for ALL treatments & can also be found below our terms & conditions. All clients will be reminded of where to find the after care via our website. Printed aftercare is also available please ask for these before the end of your appointment.
*We will happily correct a problem should you contact us. If there is a problem with a treatment you MUST contact us straight away (2 to 3 days after appointment NOT several weeks after) while the problem can still be rectified, failure to do so will result in us not being able to correct. We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our upmost to resolve any problems however all treatments MUST be paid for. If you decide you dislike the results of a treatment (nails/lashes/hair extensions/brow extensions/shellac during your booking, We have the right to charge you for the treatment and a removal. **excluding an error on our part. Any questions must be asked during the consultation
*Nail/toe and lash appointments - you must arrive with no gel/shellac polish on the nails. our nail /lash appoinment (excluding semi permanent lashes infils) DO NOT include removal. If you wish to have a removal please say so at the time of booking as we allocate a time slot for your appointment and removal does take extra time and is chargeable. If you arrive with polish/lashes on without stating we have the right refuse your appointment/and or charge you for removal. You will be charged for the full appointment.
Patch Testing is required for brow/lash tints, cluster lases, individual, hybrid, russian lashes and brow extensions. this will be carried out no later than 48 hours before your appointment. you will be required to read our patch test statement and sign our book/form to state that you agree to it. if a reaction occurs before your appointment it is your responsibility to let us know. in this instance we can re-patch test you with alternative products. If no reaction occurs and you are happy to go ahead with the fitting/tinting then your treatment will be carried out.
**Please note - even though a patch test was carried out, a reaction my still occur in a small number of people. we will ask you throughout the process if any irritation occurs, it is your responsibility to alert us of any increased sensitivity.
Delayed reactions can occur 24-48 hours later. Your treatment will be carried out by a trained insured experienced professional, a full consultation will be carried out. Despite patch testing you, eye irritations can still occur. No patch test can guarantee fully against any sort of allergies. Elexa Elegance are not responsible for reactions occured after a fitting/tinting if the correct patch test has been carried out. No refunds will be given.
For tint, we patch test behind the ear
For lashes, behind the ear & or having a lash fitted to the outer corner of the eye.
Lash Infills- we have set prices for lash infills,however if you turn up for an infill and you have lost over 50 percent, you will be charged for a full set. Timings are set for infills but if more work is required you will be charged accordingly.
*Please note ALL treatment times are approximate and can run over for a number of reasons. It is your responsibility if parking to allow extra time on the ticket as ALL times are approximate. Elexa Elegance are not accountable for costs incured.
During quiet times we may open the salon a little later or close a little earlier at our own discretion. If you do not have an appointment we advise calling ahead.
Booking your therapist - unless you specify that you want to be booked in with a particular therapist you will be booked in with the next available therapist. If your therapist becomes unwell or unable to work you will be moved to the next available qualified therapist. Please state at the time of booking if you do not want to be booked in with an alternative member of staff.
*Gift vouchers are non refundable in all circumstances and must be used within the time stated on the voucher and are non transferable. If you cancel a booking with us and keep it in credit, this is automatically turned in to a voucher which can be collected from the salon. All credit voucher bookings are placed in a book to be taken later. These are then non refundable. If we cancel a booking and you opt to take the booking at a later date the same rule applies.
Flash sale/Black friday and special price/offer bookings are non refundable in any circumstances In the event of you cancelling or we need to cancel due to covid or lockdowns. a voucher with no expiry date will be issued.
We will always be most acomodating in exceptional circumstances.
*You agree to keep your personal record held by the salon updated with your full contact details - which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.
We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
*We accept cash and all major credit and debit cards.
*Clients and visitors are reminded to keep belongings with them at all times. Elexa Elegance will not be held responsible for loss of belongings left in public areas.
*In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off or on silent for the full duration of your time at the salon.
We are a ladies only salon however we will offer couples massage. We do not offer male massage as a single appointment. Any male bookings will be cancelled.
*Elexa Elegance have the right to refuse a booking at any time. Elexa Elegance will not tolerate unacceptable language, rude or threatening unpleasant behavior, In these circumstances we have the right to ask you to leave our premises and not return. Any refusal to leave will result in the police being called.
In the event of a pandemic lockdown, all booked appointments will be put on hold, deposits transferred over until the next appointment. We will not refund deposits n this scenario.
*By booking with Elexa Elegance you AUTOMATICALLY accept and agree to these terms & conditions.
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